At Step One Recovery, we understand that coming into treatment for the first time can be quite be an anxious first step for clients and families. Our experienced Admissions Team understand this and are on hand to help, advise and organise every step of your care; ensuring you are fully supported, encouraged and provided with all the answers to your questions.
Even what seems like a daft question can make all the difference to your admission and we want to ensure you are fully prepared for the start of your new journey to recovery.
Our process is simple – Five easy steps and you are well on your way to transforming your future.
Our Experienced & Dedicated In-House Admissions Co-Ordinators are on hand 24/7 to handle your enquiry. Contacting us is simple – Telephone, Email, On-Line Chat. Your Admission Co-Ordinator will guide through any questions, concerns or essential information about our services. They can also provide you with early advice and information about yours or someone else’s drug or alcohol addiction and the range of treatments available.
It is important that we can understand more about you and your addiction so that we can ensure we are able to safely meet your needs and work out the best course of treatment for you; matching you to our treatment centre that is going to best meet your requirements.
Your Admissions Co-ordinator will need to complete your FREE pre-admission screening and ask you some basic questions about your physical and mental health, circumstances, drug or alcohol use and your current requirements. This process is strictly confidential and your information will only be used to help us find the right treatment programme for you and arrange your admission. This usually takes approximately 20 minutes and can be done immediately over the telephone or online. You may prefer to choose a different way of doing this and we can provide an opportunity for you to be assessed at home or in one of our facilities face to face. Go to our Assessment Services page for more information about these and the charges for them.
At the end of the pre-admission screening, your Admissions Co-Ordinator will let you know the options available to you and, if you agree, will be able to confirm a suitable admission date for you at your chosen treatment centre. Admission to any of our centres is quick and easy!
Demand for our services is high and a lot of preparatory work goes into getting your treatment programme and bedroom organised. In order to secure your treatment, your Admissions Co-Ordinator will need to take a deposit payment. There are a number of methods that you can choose to make this payment, including payment by Debit or Credit Card*, electronic Bank Transfer or Cash. We regret that the company cannot accept cheques for deposit payments.
* If paying by credit or debit card, you will be required to confirm you are the authorised card holder or that the card holder is present and able to authorise this transaction on your behalf.
Please note: Deposit Payments are not fully refundable. You may choose to change your mind in advance of your admission date. The company reserves the right to exercise its refund policy in these circumstances. For more information about our refund policy, please click here
Your Admission Day
Your Admission and the start of your journey towards recovery and freedom from addiction can now begin. On admission, you will be welcomed by a member of our Recovery Team who will spend some time with you and help you to understand what is on offer at the facility. During this induction, your worker will ask you to complete your treatment contract and some other documents that will enable us to look after you safely and prepare you for your assessment by our Consultant Psychiatrist or Specialist Doctor.
Your Recovery Worker will help you to find your way around, support you to settle in your room and unpack and ensure you have everything you need for your stay with us.
For information on what to bring with you, please see our useful guide here and if you are not sure, just ask your admissions co-ordinator before you come
Your Full Clinical & Recovery Plan Assessment
Once you have settled in, you will meet our Specialist Doctor who will discuss your current and past health conditions, understand more about your drug or alcohol addiction and agree a prescribing plan that best suits your detoxification needs
Once this plan has been completed, a member of our Recovery Team will organise all your medication and ensure you start your prescribed doses at the right time. You will be closely monitored during the early stages of this treatment to monitor how you respond to the medication and ensure that it is working well for you
Once this is all organised, it is important to start planning your recovery journey in more detail. During the first 48 hours, you and your allocated Recovery Worker will spend some quality one-to-one time discussing different aspects of your life and begin to formulate a Recovery Action Plan for us all to start working on with you. This is your plan and it is important that you and your recovery worker review this plan each week during your stay to make sure it is right for you and help you to celebrate the small steps you are making along the way. A copy of your plans are available for you to keep and use each day and will help us work towards your final discharge plan before you leave us.